Most helpful
Tracie M Hkd

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Verified Reviewer

Extremely rude and pushy

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Original review Jun 05, 2023
On 06/03/2023, David Pritt, showed up at my office claiming to have an appointment with my boss (he didn't). He said he works for Sms-Na, and explained how they provide business analysis to small companies. He was here for several hours and was persistent about scheduling a $1300 2-day consultation for 06/05/2023. I eventually agreed, but felt uneasy about it all weekend. When I went home, I did some research on the company, and they had TONS of negative reviews, so I decided to cancel. The cell number I was given wasn't accepting calls. I looked up the website and called the main line, it just rang and rang, no answering service or machine. I tried to find an email for anyone at SMS-NA, but there was nothing available. On 06/05/2023, the analyst, Clyde Swalwell, showed up at 6:45 am and my boss explained that we wanted to cancel. Clyde refused to leave. For 30 minutes, my boss had to repeatedly ask and then demand him to leave the premises. Clyde then began saying we had a s**tty business, and questioned why he would let a female (me) make his business decisions. It got to the point that my boss got up to physically remove Clyde from the office, and only then did Clyde start to head for the exit. Unfortunately he didn't leave, and continued to make disparaging comments about me (Ive never met him), my boss and our company. Finally, my boss threatened to contact the police and Clyde finally left. He did tell my boss that he was going to wait for me to come in and have some words with me. We have this exchange on video and are more than happy to share it if needed.
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Cons:
  • Shady business practices

Preferred solution: Apology

User's recommendation: BEWARE

3 comments
Guest

Please share the video

Guest

Would you share the video if I would like to see?

Guest
reply icon Replying to comment of Guest-2352078

I would appreciate any more information you have. I was misled into accepting employment with this company and feel uncomfortable and uncertain with them.

I was told at one point to NOT state which company I represent and just insist!

They lie to us about the leads they generate. They never speak to business owners and we just show up randomly/

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Brenda L Gfy

By the end of our engagement I was more confident than when we first started

I and my husbands experience was overall a positive one. SMS sent two different analysts over the course of our engagement. We never got a reason why we had a switch halfway through but the person they sent as a replacement was more than capable enough to get us to the finish line. Only time will tell how much of an effect the recommended changes will make, but I am optimistic.
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Lindsay N Wus
map-marker Lehi, Utah

Really helped us

We were having some issues with our QB point of sale system not properly connecting to our bookkeepers QB installation. This was driving us nuts and really causing issues with our reporting and general accounting. We had used SMS in the past for some consulting and succession planning, so we ended up having them come back in and fix these issues. They were able to diagnose and figure out the issue in just a few hours. Thanks again!
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Thompson Isv
map-marker Sterling, Virginia

Dishonest and rude

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Someone from SMS-NA came to my company at 8a and said he had an appointment with our president. The staff called the president and found out there was no appointment; the guy had called the day before asking if he could "drop off a business card" and asked when we open. The president said he had told him he could drop off a card, and someone is here at 8a.

The staff told the SMS-NA employee he would have to call for an appointment. Later I got a call from SMS-NA and put them through to the president's voicemail. Later I got another call claiming to be from the office of an SMS-NA employee as if they are important and their time is too valuable to call themselves. I put that call into the voicemail, too.

That evening the president gave the business card to me and asked me to let them know he is not interested. The business card indicates the SMS-NA employee is "Dennis J. Pluth, Senior Area Manager".

Again today I got another call from SMS-NA and I explained that the president of my company is not interested. He responded "How do you know, I have not told you anything". I said, are you with SMS-NA? "Yes." I have your business card here that the president gave me and asked me to let you know he is not interested. He then hung up on me before I could ask to be put on the "do not call list", but since I have their phone number I called and explained the rude behavior and asked to be put on the "do not call list". I also let them know that being so dishonest at the start does not make their company look good.

SMS-NA Reply:
As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11071 between 7:00 AM – 4:00 PM CST at your earliest convenience.
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Cons:
  • Pretended to have appointment
  • Called three times instead of waiting for call back
  • Pretended to call on behalf of important and busy colleague
Reason of review:
Poor customer service
Preferred solution:

Not to be contacted ever again and for the company to become legitimate or end.

Anonymous
map-marker Columbus, Ohio

Very rude, pushy and disrespectful

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These guys call repeatedly even after we have stated numerous times that we're not interested in their services. Today's scam was a sales rep calling and claiming to have an appointment with our president, airplane tickets booked and to have a "signed contract".

When we questioned this, the sales rep got belligerent and we ended up having to hang up on him.

Enough!

We shouldn't have to call someone else to get these guys to stop calling- I think we have made that pretty clear to them. I fail to see what good it will do to contact someone else.

SMS-NA Reply:
As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
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Reason of review:
Poor customer service
Preferred solution:

Stop calling us.

Anonymous
map-marker Michigan, United States

Very pushy and rude

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A gentleman Todd Young walks into my business in Spring Lake, MI claiming to have an appointment. Goes into a sales pitch and want me to sign for a "no obligation" service.

After reading the fine print this "no obligation" service would have cost my company $1300.00 and even more if I actually let them "work" on making my business more profitable for me. I searched the company SMS-NA and his name and was not surprised to find reviews exactly like the one I'm describing.

I am glad I read the fine print and even more glad I didn't sign anything with this guy.

SMS-NA Reply:
To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
View full review
Reason of review:
Poor customer service
Preferred solution:

Never have this guy call me again

Reanna Dxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulsa, Oklahoma

Constant, Annoying Sales Calls

I don't even know what this company is selling but they call our business constantly. They ask for various executives by first name and are very evasive when a receptionist attempts to find out the name of the caller and the reason for the call.

They will also act like they have made prior contact or are friends and ask for the executives' cell phone numbers.

Thankfully our receptionist are smart enough to realize these are sales calls, but they call several times a week. The annoyance and deception are enough to prevent us from ever hiring them to perform B2B marketing for us.

SMS-NA Reply:
As part of our cooperation with Pissed Consumer, it was brought to my attention that you expressed a concern in a posting regarding your experience with our company.
To make sure all issues are resolved in a timely and satisfactory manner, we have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
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Jenica Ski

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

RUDE NASTY AGENTS CALLING ALL THE TIME

I took another call from an agent from SMS to ask them to please stop calling my business. In their typical fashion, their agent got arrogant, talked over me and had to hang up on them just like before because they will not take no for an answer.

They treat me like I cannot run our business without them and will not tell me the nature of their business. Their opening line to our receptionist is that they are calling to confirm their appointment with me. My girls fall for it and I get on the phone to tell them not to call me again. Never works and I am really sick and tired of it!

It's a shame. They may provide a nice service but I would never give them the time of day to learn about it!

SMS-NA Reply:
As part of our cooperation with Pissed Consumer, it was brought to my attention that you expressed a concern in a posting regarding your experience with our company.

To make sure all issues are resolved in a timely and satisfactory manner, we have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
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Frankee Nfi
map-marker Palm Bay, Florida

VULGAR REP

I too was contacted by SMS Corporation by someone identifyiny himself as Eric Taylor. His telephone number is 305 744 ****.

Eric started with a barrage of questions about my company. He said he had been referred to my company. After I asnswered the first few I asked him about his company and what he wanted. He became very agitated and started swearing at me.

I inturn gave him a few choice words and hung up. These guys have been calling me for months and I have had enough. I reported them to the FCC.

I then call Randy at the office number provided in another complaint and sked to be removed from their call list. He said he would do it immediately and thanked be for telling him about Eric.

Time will tell if the calls stop.

SMS-NA Reply:
As part of our participation in Pissed Consumer’s satisfaction program, we were notified
that you expressed a concern regarding your experience with our company.

SMS-NA, LLC (SMS), is a marketing company provider for several companies in a
variety of industries. SMS, and the companies it represents, works to increase the sales,
improve productivity, increase profitability, and improve the ease of operations of
small- to medium-sized companies, while helping business owners reach their maximum
potential and secure their financial future.

Based on the information provided in the complaint the issue was already addressed by
one of our ClientSRV’s representatives and no further action is required.

Should you have any additional questions or comments, please contact ClientSRV at 224-
715-3190 or via email at clientservices@clientsrv.com.
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Lesli Aud
map-marker Maryville, Tennessee

SMS Company lies to get information about your company

This company has called two days in a row, digging for information. They stated they were interested in getting a quote when they called yesterday.

I suspected it was a scammer from the multiple voices in the background and didn't put the call through. Glad I didn't - when I asked if I could get a number and have their call returned, "John" told me he was not in the office and calling from his cell phone, so he would have to call back himself. Hmmm.

This morning "Leslie" called about a "business matter" (different approach), and I wouldn't put the call through. They are scammers and they need better script material!!

SMS-NA Reply:
As part of our participation in Pissed Consumer’s satisfaction program, we were notified
that you expressed a concern regarding your experience with our company.

SMS-NA, LLC (SMS), is a marketing company provider for several companies in a
variety of industries. SMS, and the companies it represents, works to increase the sales,
improve productivity, increase profitability, and improve the ease of operations of
small- to medium-sized companies, while helping business owners reach their maximum
potential and secure their financial future.

Based on the information provided in the complaint we were unable to identify your
business. Please provide us with the name of your company and business phone
number(s) so we can investigate this matter further and place your company on our
internal Do Not Call list and block the number(s) electronically.

Should you have any additional questions or comments, please contact ClientSRV at 224-
676-7565 or via email at clientservices@clientsrv.com.
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1 comment
Guest

Hey everyone in Canada, we have the same problem here with these leeches. I had someone call last week from ABS wanting to set up a meeting, what made me suspicious is that after I agreed to it the guy suddenly said his company was SMS.

I already got conned by another one of these "consulting" firms, Lake Hart Associates. Be very aware of these guys as well, exactly the same scam! Let me tell you my experience with Lake Hart- same pitch, they will come in and do a business analysis for you, it will cost you just under a 1000 dollars and you only have to pay if you like their work. I did end up paying as I found their analysis somewhat useful.

After the guy finished that analysis, thats where the real pitch comes in. They will help you with growing your business by finding "efficiencies" in your business and also getting you leads on new potential customers. And for this you will "only" have to pay $15,000 per week!!!!! I wont get into further details on this, lets just say that the whole thing is a complete scam.

Useless information for a price that is close to mafia extortion money! SMS, ABS or whatever these *** call themselves operate under the same principle.

They sent a guy out to see me today and I told him to leave, and yes they are disorganized because they couldnt even get this so called agreement faxed over last week for me to look over and sign. What a joke lol

Testimonial
James M Ogu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Provided valuable information and results

I started working with this company after I received a call from someone on their sales team. I usually do not follow up on sales calls but I am glad I listened to their pitch. We have been talking back and forth since then. They have been competent and professional in all our dealings and I have been impressed with them so far.
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Testimonial
Joseph M Hov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SMS consulting review

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We had SMS in our office for a few weeks at the end of last year and I have nothing but positive things to say about the experience. At first we just signed up for a free analysis but after their presentation we decided to hire them on for some consulting services and for help implementing some of the bullet points from their analysis. We agreed on a specific scope of items that would be completed so we could keep costs under control. They were able to complete almost 90% of what we had agreed upon and what was left was minimal. We decided to end the engagement after hitting our estimated hours to keep our costs in check. I still feel like they did a killer job and would have no problems inviting them back in the future.
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Testimonial
Dorthy L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would like to express my satisfaction with the work we had performed by SMS

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I would like to express my satisfaction with the work we had performed by SMS during the last couple of months. The gentleman they sent over was diligent, effective and a pleasure to work with. I feel like SMS supported me throughout the process helping me get additional loans and advice. Early in the process they also provided good insights and recommendations. My team learned as well, and they enjoyed working with SMS. We have reduced costs in several areas, with more to be saved. I hope to have them return over the summer to complete the work on leasing and long term strategy that we were unable to complete at this time.
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Reason of review:
Good customer service

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