SMS-NA has 2.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "BEWARE".
Review authors value the most Website and Reliability. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer
- Shady business practices
Preferred solution: Apology
User's recommendation: BEWARE
By the end of our engagement I was more confident than when we first started
Really helped us
Dishonest and rude
Someone from SMS-NA came to my company at 8a and said he had an appointment with our president. The staff called the president and found out there was no appointment; the guy had called the day before asking if he could "drop off a business card" and asked when we open. The president said he had told him he could drop off a card, and someone is here at 8a.
The staff told the SMS-NA employee he would have to call for an appointment. Later I got a call from SMS-NA and put them through to the president's voicemail. Later I got another call claiming to be from the office of an SMS-NA employee as if they are important and their time is too valuable to call themselves. I put that call into the voicemail, too.
That evening the president gave the business card to me and asked me to let them know he is not interested. The business card indicates the SMS-NA employee is "Dennis J. Pluth, Senior Area Manager".
Again today I got another call from SMS-NA and I explained that the president of my company is not interested. He responded "How do you know, I have not told you anything". I said, are you with SMS-NA? "Yes." I have your business card here that the president gave me and asked me to let you know he is not interested. He then hung up on me before I could ask to be put on the "do not call list", but since I have their phone number I called and explained the rude behavior and asked to be put on the "do not call list". I also let them know that being so dishonest at the start does not make their company look good.
- Pretended to have appointment
- Called three times instead of waiting for call back
- Pretended to call on behalf of important and busy colleague
Not to be contacted ever again and for the company to become legitimate or end.
Very rude, pushy and disrespectful
These guys call repeatedly even after we have stated numerous times that we're not interested in their services. Today's scam was a sales rep calling and claiming to have an appointment with our president, airplane tickets booked and to have a "signed contract".
When we questioned this, the sales rep got belligerent and we ended up having to hang up on him.
We shouldn't have to call someone else to get these guys to stop calling- I think we have made that pretty clear to them. I fail to see what good it will do to contact someone else.
Stop calling us.
Very pushy and rude
A gentleman Todd Young walks into my business in Spring Lake, MI claiming to have an appointment. Goes into a sales pitch and want me to sign for a "no obligation" service.
After reading the fine print this "no obligation" service would have cost my company $1300.00 and even more if I actually let them "work" on making my business more profitable for me. I searched the company SMS-NA and his name and was not surprised to find reviews exactly like the one I'm describing.
I am glad I read the fine print and even more glad I didn't sign anything with this guy.
Never have this guy call me again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Tulsa, Oklahoma
Constant, Annoying Sales Calls
I don't even know what this company is selling but they call our business constantly. They ask for various executives by first name and are very evasive when a receptionist attempts to find out the name of the caller and the reason for the call.
They will also act like they have made prior contact or are friends and ask for the executives' cell phone numbers.
Thankfully our receptionist are smart enough to realize these are sales calls, but they call several times a week. The annoyance and deception are enough to prevent us from ever hiring them to perform B2B marketing for us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Los Angeles, California
RUDE NASTY AGENTS CALLING ALL THE TIME
I took another call from an agent from SMS to ask them to please stop calling my business. In their typical fashion, their agent got arrogant, talked over me and had to hang up on them just like before because they will not take no for an answer.
They treat me like I cannot run our business without them and will not tell me the nature of their business. Their opening line to our receptionist is that they are calling to confirm their appointment with me. My girls fall for it and I get on the phone to tell them not to call me again. Never works and I am really sick and tired of it!
It's a shame. They may provide a nice service but I would never give them the time of day to learn about it!
I too was contacted by SMS Corporation by someone identifyiny himself as Eric Taylor. His telephone number is 305 744 ****.
Eric started with a barrage of questions about my company. He said he had been referred to my company. After I asnswered the first few I asked him about his company and what he wanted. He became very agitated and started swearing at me.
I inturn gave him a few choice words and hung up. These guys have been calling me for months and I have had enough. I reported them to the FCC.
I then call Randy at the office number provided in another complaint and sked to be removed from their call list. He said he would do it immediately and thanked be for telling him about Eric.
Time will tell if the calls stop.
SMS Company lies to get information about your company
This company has called two days in a row, digging for information. They stated they were interested in getting a quote when they called yesterday.
I suspected it was a scammer from the multiple voices in the background and didn't put the call through. Glad I didn't - when I asked if I could get a number and have their call returned, "John" told me he was not in the office and calling from his cell phone, so he would have to call back himself. Hmmm.
This morning "Leslie" called about a "business matter" (different approach), and I wouldn't put the call through. They are scammers and they need better script material!!
Provided valuable information and results
SMS consulting review
I would like to express my satisfaction with the work we had performed by SMS
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